FAQ

1. Orders & Payment

Q: What payment methods do you accept?

A: We accept various payment methods, including credit cards,  and other popular payment platforms.

Q: How will I know my order is confirmed?

A: Once your order is placed, you will receive a confirmation email with your order details and expected shipping date. If you don’t see the email, please check your spam folder or contact us.

2. Products & Customization

Q: Are your products handmade?

A: Yes! All our products are handmade, from illustrations to packaging — we take care of every detail ourselves.

Q: Can I request custom products?

A: Absolutely! We do accept custom orders. Feel free to contact us with your design ideas, and we’ll work with you to create something unique just for you.

Q: How do I use the pin lock ?

 

3. Shipping & Delivery

Q: How long will it take to ship my order?

A: We usually ship orders within 2-3 business days. Custom orders may take a bit longer, but we will notify you of the expected shipping time after confirming your order.

Q: Can I track my order?

A: Yes! Once your order is shipped, you will receive a tracking number via email, which you can use to check the delivery status on the courier’s website.

 

4. Returns & Exchanges

Q: Can I return or exchange my order if I’m not satisfied?

A: All items are final sale and cannot be returned or exchanged. However, if there's any issue with your order, please don't hesitate to reach out--I want you to be happy with your purchase and will do my best to make it right. 

 

5. Customer Support

Q: How can I get in touch if I have more questions?

A: You can reach out to us by emailing us at hello@minidreamscreation.com or via Instagram DM. We aim to respond within 1-2 business days.